Respect & Dignity

Receive care without discrimination based on race, gender, age, religion, disability, or background.

Be treated with courtesy, kindness, and professionalism at all times.

Quality Care

Receive safe, effective, and evidence‑based chiropractic and medical services.

Expect providers to act in your best interest and within their scope of practice.

Information & Communication

Receive clear explanations about your condition, recommended treatments, and expected outcomes.

Ask questions and receive understandable answers.

Request written information when available.

The provision of access as outlined in our Accessibility Statement

and in accordance with the relevant version of Web Content Accessibility Guidelines (WCAG)

Informed Consent

Be fully informed before any examination, treatment, or procedure.

Accept or refuse care to the extent permitted by law.

Be informed of potential risks, benefits, and alternatives.

Privacy & Confidentiality

Expect your medical information to remain private and protected.

Review your health records as permitted by law.

Request corrections to inaccurate information.

*see our Privacy Policy for more information

Participation in Care

Take part in decisions about your treatment plan.

Request a second opinion or referral when appropriate.

Financial Transparency

Receive information about fees, insurance billing, and payment policies.

Ask questions about charges before or after services are provided.

Feedback & Concerns

Voice concerns, complaints, or suggestions without fear of retaliation.

Expect timely responses to questions or issues related to your care.